Earlier this year I purchased a couple of
packs of 2019 Topps Now Future World Series through their web site. One of the
cards that I pulled, Patrick Corbin, didn’t include the prize information on
the back that stated what I would receive if the Washington Nationals won the
World Series. I sent a message to Topps customer support in May to ask about
the error. It took them 2 months to respond, but they said to return the card
to be replaced so I sent the card back in early August.
This was my PWE to Topps
Again, 2 months
with no response from Topps and the MLB Playoffs in full swing so I send
another email to find out what is going on, this one on 10/13. I got a response
on 10/25 with the rep saying she would check the mail room and get back to me. Since
then the Nats won the World Series and I should be submitting a code to request
my prize, instead I am sitting here without the replacement card I was promised,
and Topps has my card missing the prize information.
I am in frustration
mode here, do I keep pestering Topps or allow the rep time to get things fixed?
I worry that if I push then I will end up with nothing, a replacement card of a
player who isn’t on the Nationals team (so no prize) or some random over-produced
insert as a booby prize. I also worry that if I don’t push, then they will
never follow up and end up with nothing. Arggghhh