Thursday, October 31, 2019

Please Topps




Earlier this year I purchased a couple of packs of 2019 Topps Now Future World Series through their web site. One of the cards that I pulled, Patrick Corbin, didn’t include the prize information on the back that stated what I would receive if the Washington Nationals won the World Series. I sent a message to Topps customer support in May to ask about the error. It took them 2 months to respond, but they said to return the card to be replaced so I sent the card back in early August.

This was my PWE to Topps

Again, 2 months with no response from Topps and the MLB Playoffs in full swing so I send another email to find out what is going on, this one on 10/13. I got a response on 10/25 with the rep saying she would check the mail room and get back to me. Since then the Nats won the World Series and I should be submitting a code to request my prize, instead I am sitting here without the replacement card I was promised, and Topps has my card missing the prize information.

I am in frustration mode here, do I keep pestering Topps or allow the rep time to get things fixed? I worry that if I push then I will end up with nothing, a replacement card of a player who isn’t on the Nationals team (so no prize) or some random over-produced insert as a booby prize. I also worry that if I don’t push, then they will never follow up and end up with nothing. Arggghhh

5 comments:

  1. Squeaky wheel gets the grease! Pester away!

    ReplyDelete
  2. Corbin came up big last night.
    I agree with Matt!

    ReplyDelete
  3. Push. Ask to speak to a supervisor. Repeatedly.

    ReplyDelete
  4. Oh heck no... I'd be pissed. You gotta do what you're comfortable with... but if it were me, I'd be pestering like nobody's business. Let's hope there's a happy ending to this story.

    ReplyDelete
  5. I don't know much about this sort of thing, but I would probably suggest that you stick with it, from what I've heard about Topps on Twitter, it seems like if you just sit around and patiently wait for them to do the right thing... they won't!

    ReplyDelete