Earlier this year I purchased a couple of
packs of 2019 Topps Now Future World Series through their web site. One of the
cards that I pulled, Patrick Corbin, didn’t include the prize information on
the back that stated what I would receive if the Washington Nationals won the
World Series. I sent a message to Topps customer support in May to ask about
the error. It took them 2 months to respond, but they said to return the card
to be replaced so I sent the card back in early August.
This was my PWE to Topps
Again, 2 months
with no response from Topps and the MLB Playoffs in full swing so I send
another email to find out what is going on, this one on 10/13. I got a response
on 10/25 with the rep saying she would check the mail room and get back to me. Since
then the Nats won the World Series and I should be submitting a code to request
my prize, instead I am sitting here without the replacement card I was promised,
and Topps has my card missing the prize information.
I am in frustration
mode here, do I keep pestering Topps or allow the rep time to get things fixed?
I worry that if I push then I will end up with nothing, a replacement card of a
player who isn’t on the Nationals team (so no prize) or some random over-produced
insert as a booby prize. I also worry that if I don’t push, then they will
never follow up and end up with nothing. Arggghhh
Squeaky wheel gets the grease! Pester away!
ReplyDeleteCorbin came up big last night.
ReplyDeleteI agree with Matt!
Push. Ask to speak to a supervisor. Repeatedly.
ReplyDeleteOh heck no... I'd be pissed. You gotta do what you're comfortable with... but if it were me, I'd be pestering like nobody's business. Let's hope there's a happy ending to this story.
ReplyDeleteI don't know much about this sort of thing, but I would probably suggest that you stick with it, from what I've heard about Topps on Twitter, it seems like if you just sit around and patiently wait for them to do the right thing... they won't!
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