One of my auctions was ending Monday and there was a bid and he emailed me and asked about the shipping. I charge $3 for shipping, which includes the card being packed in a penny sleeve, in a rigid top loader, in a team bag inside a padded mailer with tracking information and delivery confirmation.
So, when the guy told me that after he bid the shipping jumped up to $16 and he was angry with me for trying to rip him off and to cancel his bid. I assured him my shipping is $3 and that the jump in shipping cost must have been an error because I was seeing my regular shipping cost when I checked the auction. He settled down and said to not cancel his bid because he still wanted the card and it helped that I told him that if for any reason the shipping was showing up for anything over $3 I would cancel the order and just work out a trade instead.
The auction ends and I go to send the invoice and I get a message that this is an eBay Global Shipping Program (GSP) order and that the invoice is sent by eBay and I have no access to adjusting the shipping cost. I didn’t realize he was international, I probably should have checked, but in my auctions, I clearly say I do not ship internationally so this is something he should have brought up when asking about the shipping.
I emailed him and pointed out that since this was a GSP purchase I had no ability to adjust the shipping cost because it is automatically set by eBay but I still offered to cancel the order and work with him to get the card to him. Essentially offering him the card for free or for a trade but he decided he didn’t want the card anymore after the frustration. Luckily, he didn’t leave negative feedback, I had no control over the cost eBay charges so that would have been unwarranted. I have changed all my auctions to now say any international sales will be through GSP and that the shipping costs are determined by eBay, not me.
It was only a .99 cent card so this didn't turn in to a huge issue and the GSP program is nice but since it isn’t spelled out that the shipping cost will be different than what is listed by the seller it leads to situations like this. A lesson learned.