Earlier this year I purchased a couple of packs of 2019 Topps Now Future World Series through their web site. One of the cards that I pulled, Patrick Corbin, didn’t include the prize information on the back that stated what I would receive if the Washington Nationals won the World Series. I sent a message to Topps customer support in May to ask about the error. It took them 2 months to respond, but they said to return the card to be replaced so I sent the card back in early August.
This was my PWE to Topps
Again, 2 months with no response from Topps and the MLB Playoffs in full swing so I send another email to find out what is going on, this one on 10/13. I got a response on 10/25 with the rep saying she would check the mail room and get back to me. Since then the Nats won the World Series and I should be submitting a code to request my prize, instead I am sitting here without the replacement card I was promised, and Topps has my card missing the prize information.
I am in frustration mode here, do I keep pestering Topps or allow the rep time to get things fixed? I worry that if I push then I will end up with nothing, a replacement card of a player who isn’t on the Nationals team (so no prize) or some random over-produced insert as a booby prize. I also worry that if I don’t push, then they will never follow up and end up with nothing. Arggghhh